Quality Assurance

At Karuna Living, we are committed to ensuring that everyone who uses our services receives the highest level of support. Our quality assurance systems are designed to help us consistently meet this goal. The senior management team holds primary responsibility for maintaining excellence in service delivery and ensuring full compliance with relevant regulatory requirements.

Our Commitment: The Reach Standards

We are guided by the Reach Standards, which focus on empowering individuals to have control and choice in their lives.

These principles include:

  • I choose who I live with

  • I choose where I live

  • I have my own home

  • I choose how I am supported

  • I choose who supports me

  • I receive high-quality support

  • I choose my friends and relationships

  • I choose how to stay healthy and safe

  • I choose how to participate in my community

  • I have the same rights and responsibilities as other citizens

  • I receive support to make changes in my life

Supporting and Developing Our Staff

Our senior management team also ensures that all staff have access to comprehensive training and development opportunities. This enables them to build and maintain the high level of knowledge and skills required for delivering outstanding care and support.

How We Maintain a High-Quality Staff Team

  • A thorough induction training programme for all new team members

  • Opportunities for ongoing professional development and additional training

  • Regular supervision, support sessions, and annual performance reviews

  • Mentorship and knowledge-sharing from experienced team members

  • On-site management presence to oversee daily operations and provide guidance

Delivering High-Quality Services

Our Supported Living Service is regulated by the Care Quality Commission (CQC) and evaluated under their Single Assessment Framework, which focuses on five key domains:

Safe ∙ Effective ∙ Caring ∙ Responsive ∙ Well-led

Meeting the Framework Requirements

Safe

  • Recruiting competent and safety-focused staff

  • Providing a secure, well-maintained living environment

  • Ensuring effective medication management

  • Managing risk appropriately

  • Implementing robust safeguarding policies and procedures

Effective

  • Enabling people to live with autonomy, dignity, and respect

  • Encouraging teamwork to achieve the best outcomes

  • Supporting healthier lifestyles and overall wellbeing

  • Collaborating closely with families and professionals for person-centred care

  • Using audits and reflective learning as part of our quality assurance programme

Caring

  • Fostering a family atmosphere of kindness, respect, and compassion

  • Promoting independence, active listening, and individual choice

  • Creating space for staff to share ideas and feel heard

  • Cultivating a culture where staff feel valued and supported

Responsive

  • Placing individuals at the centre of their care planning

  • Ensuring up-to-date and personalised information guides support

  • Acting on feedback promptly and constructively

  • Helping people plan for and adapt to life changes to meet their goals

Well-led

  • Creating a positive, inclusive, and learning-focused environment

  • Leading by example with clarity, openness, and transparency

  • Encouraging staff to speak openly and engage in service improvements

  • Applying strong governance practices to ensure quality delivery

  • Involving families, carers, and staff in continuous development and evaluation

Our Legal Framework

Our service is guided by the following legislation:

  • The Care Act 2014

  • The Data Protection Act 2018

  • The Deprivation of Liberty Safeguards (DoLS)

  • The Equality Act 2010

  • The Human Rights Act 1998

  • The Mental Capacity Act 2005

  • The UK General Data Protection Regulation (UK GDPR)